At the beginning of July, Jessie and I drove to Savannah for the American Art Therapy Association (AATA) annual conference. I was excited to return to Savannah and see part of the South I had gone around on my bike trip (namely, the mountains); Jessie had not been to the South before, with the exception of Memphis.
It's been over a month now since I joined 800 other people in Biking Across Kansas. This was my first "supported ride," meaning that I was not carrying my own gear but only responsible for bicycling to each day's destination. It's taken me this long to blog about the experience because, well, I didn't have a great time, and I quit halfway through, and I needed some time to put a positive spin on the experience.
We have had a wonderful two days in Rome. Friday we were surprised to find Patti had booked us in business class seats! So we had a late but very pampered flight to Rome. Saturday we arrived in Rome around 10am. We got through customs quickly as they merely glanced at our passports and stamped them. We went to baggage claim only to wait 45 minutes and then find out our luggage had not made it. We filed a claim, they said our luggage would show up Saturday or Sunday, and went on our way to the city. We hastily checked into the B&B and ran to the Vatican for our 2pm reservation.
Public relations is such a fragile thing. A company can spend millions polishing and maintaining its reputation, only to let you down when it matters most. Another company can treat you like crap repeatedly, consistently cutting corners in a heartless bureaucracy, and then in one beautiful, human moment make you want to sing their name from the rooftops. In this particular moment it may still be premature to say which company is which.