[Note: this post was written as captions for a series of photos. The photos are now in an album but the captions are still here.]

On Sunday (May 31) we faced the prospect of another day without our luggage. We bought some clothes from roadside vendors, washed our traveling clothes, and hung them out the courtyard window.

[Note: the videos referenced here are now in an album of photos and videos.]

We got back from Italy last night, and although we had some misadventures all along the way, for the most part we had a wonderful trip and couldn't wish for a better start to our marriage!  We'll spend the next few days digging ourselves out of the backlog of work and mail and such and should start posting photos and stories from the trip sometime next week.

We have had a wonderful two days in Rome. Friday we were surprised to find Patti [the luggage clerk at O'Hare] had booked us in business class seats! So we had a late but very pampered flight to Rome. Saturday we arrived in Rome around 10am. We got through customs quickly as they merely glanced at our passports and stamped them. We went to baggage claim only to wait 45 minutes and then find out our luggage had not made it. We filed a claim, they said our luggage would show up Saturday or Sunday, and went on our way to the city.

Public relations is such a fragile thing.  A company can spend millions polishing and maintaining its reputation, only to let you down when it matters most.  Another company can treat you like crap repeatedly, consistently cutting corners in a heartless bureaucracy, and then in one beautiful, human moment make you want to sing their name from the rooftops.  In this particular moment it may still be premature to say which company is which.