an update from Italy

By Jessie |

We have had a wonderful two days in Rome. Friday we were surprised to find Patti [the luggage clerk at O'Hare] had booked us in business class seats! So we had a late but very pampered flight to Rome. Saturday we arrived in Rome around 10am. We got through customs quickly as they merely glanced at our passports and stamped them. We went to baggage claim only to wait 45 minutes and then find out our luggage had not made it. We filed a claim, they said our luggage would show up Saturday or Sunday, and went on our way to the city.

Angels and Demons both have Airplane Wings

By Ben |

Public relations is such a fragile thing.  A company can spend millions polishing and maintaining its reputation, only to let you down when it matters most.  Another company can treat you like crap repeatedly, consistently cutting corners in a heartless bureaucracy, and then in one beautiful, human moment make you want to sing their name from the rooftops.  In this particular moment it may still be premature to say which company is which.